Islamic Relief Center

Thank you for shopping at Islamic Relief Center. We appreciate the trust you place in us when you purchase our premium Halal products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Eligibility

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags intact.
• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Due to the nature of our products, certain items are exempt from being returned for hygiene and safety reasons. These include:

• Perishable Goods: Dates (Ajwa, Medjool), Honey, and other food items cannot be returned unless they arrived damaged or expired.
• Personal Care Items: Open bottles of Attar (Perfume Oils), Miswak sticks, and Surma/Kohl cannot be returned due to hygiene protocols.

3. Damaged or Defective Items

If you receive a damaged or defective product (e.g., broken bottle, torn prayer mat), please notify us immediately within 48 hours of delivery.

• Take clear photographs of the damaged item and the packaging.
• Email the photos and your Order ID to support@islamicrelief.online.
• We will arrange a free replacement or a full refund upon verification.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, UPI, etc.) via our payment partner Cashfree.

You will receive the credit within a certain amount of days (typically 5-7 business days), depending on your card issuer's policies.

5. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (wrong item sent or damaged item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Contact Us

If you have any questions on how to return your item to us, contact us.